WAREHOUSES ARE LOCATED IN ONTARIO & VANCOUVER
ORDERS WILL BE PROCESSED AND SHIPPED IN WITHIN 48 HOUR BUSINESS HOURS
TRANSIT TIMES: 1 – 4 BUSINESS DAYS (VARIES ON LOCATION)
ORDERS WILL BE PROCESSED AND SHIPPED IN 1-3 BUSINESS DAYS
TRANSIT TIMES: 1-4 BUSINESS DAYS (VARIES ON LOCATION)
Note: additional delay for products out of stock; you will be notified if a delay occurs.
Free Shipping Products
The following only applies to “Free Shipping Products“
All incontinence products, such as adult diapers, pull-ups, pads, washcloths & bedpads are eligible for free shipping. Products will be shipped out from our various warehouse locations in Canada.
Shipping rates and delivery estimates
IMPORTANT: Please ensure the address you provide is correct. Gladwellcare cannot be responsible for orders shipped to the wrong address.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation and tracking number within 1-3 business days
Customs, duties, and taxes
GLADWELL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Gladwellcare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Last updated: December, 2021
Returning & Exchanging Products (ALL SALES ARE FINAL)
For any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
Unfortunately, you may not exchange or return your purchase. We do not take back any products due to sanitary reasons.
For any CONCERNS regarding the Return & Exchange Policy, please get in touch with us for more information at firstname.lastname@example.org.
For orders where products were shipped in error by Gladwellcare, we will ship the correct product at no additional charge as soon as we are notified of the error..
Last updated: April 17, 2020