Warehouses: Our strategically located warehouses in Ontario and Vancouver, Canada ensure efficient order processing.

Orders Processing Time: Your orders will be processed and shipped within 48 business hours.

Transit Times: Expect transit times ranging from 1 to 4 business days for both Canada and the USA, with variations depending on the specific location.

Shipping Details:

Canada
– Orders processed and shipped in 1-3 business days.
– Transit times: 1-4 business days (varies by location).
– Note: Prompt notifications will be sent for any potential delays in out-of-stock products.

USA
– Orders processed and shipped in 1-3 business days.
– Transit times: 1-4 business days (varies by location).

Free Shipping Products
This exclusively applies to “Free Shipping Products,” including adult diapers, pull-ups, pads, washcloths, and bedpads. These items qualify for free shipping and will be dispatched from various warehouse locations in Canada.

Shipping Rates and Delivery Estimates
Please ensure the accuracy of your shipping address. Gladwellcare cannot be held responsible for orders shipped to an incorrect address.

Shipment Confirmation & Order Tracking
Customers will receive a shipment confirmation and tracking number within 1-3 business days.

Customs, Duties, and Taxes / USA ONLY
Gladwellcare is not responsible for any customs and taxes applied to orders. Customers are responsible for all fees imposed during or after shipping, including tariffs and taxes.

Damages
Gladwellcare is not liable for any products damaged or lost during shipping. If you receive a damaged order, please contact the shipment carrier or our support team immediately to file a claim. Ensure you save all packaging material and damaged goods before initiating a claim.

*Last updated: December 6, 2023.*

ALL TRANSACTIONS ARE FINAL SALE.

Return Policy:

We understand that circumstances may arise leading to dissatisfaction with your purchase. Please review our refund and return policy for clarification. Kindly note that all sales are final, and exchanges or returns cannot be accommodated due to sanitary reasons.

Contact Us:
For any concerns or questions about our Return & Exchange Policy, feel free to reach out to us at info@gladwellcare.com. We are here to provide more information and address any inquiries you may have.

Shipping Errors:
In the rare instance of Gladwellcare shipping the incorrect product, we sincerely apologize for any inconvenience caused. Rest assured, upon notification of the error, we will promptly ship the correct product at no additional charge.

*Last updated: December 6, 2023.*