Navigating ODSP Incontinence Supplies: How to Receive Free Samples



Managing the costs of incontinence supplies can be challenging, particularly for those unable to work due to a disability. Fortunately, the Ontario Disability Support Program (ODSP) steps in to alleviate this burden. In this guide, we’ll explore what ODSP is and walk you through the process of obtaining free samples of incontinence supplies.

Understanding ODSP:

The Ontario Disability Support Program (ODSP) is a government initiative dedicated to assisting individuals with disabilities by providing financial support and aiding in employment opportunities. For those on ODSP, additional financial help for medical supplies, including incontinence products, is available through the Ministry of Community and Social Services.

Eligibility for ODSP:

To be eligible for ODSP, individuals must meet the following criteria:

  • Reside in Ontario.
  • Demonstrate financial need.
  • Be at least 18 years old.
  • Qualify as a person with a disability, as defined by the ODSP Act, indicating a condition that significantly limits daily activities and affects the ability to work or self-care.

How to Receive Free Samples From ODSP:

Initiating the application process for free incontinence supplies from ODSP depends on your current situation:

  1. If you are currently receiving Ontario Works:
    • Seek assistance from your Ontario Works case worker to kickstart the ODSP application process.
  2. If you are not receiving Ontario Works:
    • Apply for ODSP either by phone or online.
      • By phone: Contact the ODSP Information Line at 1-888-789-4199 for guidance in starting the application process.
      • Online: Complete the financial eligibility assessment for ODSP at at your convenience.

Application for Mandatory Special Necessities Benefit (MSN):

To apply for the Mandatory Special Necessities Benefit (MSN) under ODSP, follow these steps:

  1. Contact Your Physician or Visit Your Local ODSP Office:
    • Obtain an MSN form from your doctor or the ODSP office.
  2. Obtain Information from Your Caseworker:
    • Request necessary information from your caseworker, including their name, phone/fax number, and member ID number.
  3. Submit Completed MSN Form and Paperwork:
    • Submit the filled MSN form and any required paperwork to your caseworker for review.
  4. Receive a Quote for Monthly Supplies:
    • If approved, your caseworker will provide a quote for the monthly supplies needed.
  5. Follow Instructions from a Healthcare Expert:
    • A healthcare expert will guide you through the next steps once the quote is fulfilled.
  6. Delivery of Supplies:
    • Approved products will be discreetly delivered to your doorstep on an agreed-upon date for utmost privacy and convenience.

Gladwell Care and ODSP Partnership:

Gladwell Care collaborates with ODSP to ensure you have access to essential incontinence supplies. Our convenient service delivers products directly to your door each month. With a nurse on our team to assist in product selection and the option for free samples, we strive to make your experience seamless.

Our Product Range:

We offer a diverse range of products, including wipes, under-pads, pads & guards, adult underwear, adult pull-ups, and adult briefs, catering to various sizes and absorbencies. Brands like Prevail, Tena, Attends, Depends, and more are available, with styles designed for men, women, seniors, children, and youth.


At Gladwell Care, we understand the challenges of accessing healthcare, and we’re here to assist. Our affordable range of medical supplies ensures you receive quality products, regardless of ODSP eligibility. Trust us to provide solutions for your incontinence needs, promoting your comfort and well-being.

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